Shipping Policy
At Wood Penny Creations, we are committed to providing you with a seamless shopping experience, including reliable and timely shipping.
Free Shipping in the U.S
We are pleased to offer **free shipping on all orders within the United States**. No minimum purchase is required. Whether you're ordering a small decor item or a larger piece of furniture, shipping costs are on us!
International Shipping
We are happy to ship internationally, but please note that additional shipping rates may apply for overseas orders. For returns or exchanges on international orders, the buyer is responsible for all shipping costs, including any customs fees or duties. If you’re located outside the U.S. and have questions about shipping or returns, feel free to contact us at [insert email address] for assistance.
Shipping Carriers
To ensure your items arrive safely and on time, we ship using trusted carriers such as **UPS, FedEx, and USPS**. The specific carrier used will depend on the size and destination of your order, but rest assured that we always choose the most reliable and efficient option.
Processing Time
Each product is handcrafted with care, so please allow 5-7 business days for your order to be completed and prepared for shipment. Once your item has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
After your order has been shipped, delivery times will vary depending on your location:
- UPS/FedEx Ground:** 3-7 business days
- USPS Priority Mail:** 2-5 business days
Please note that delivery times may vary based on your location and the carrier’s availability.
Custom Orders
If you've placed a custom order, please allow additional time for processing and customization. We will keep you updated on the progress of your order and provide shipping details once it is ready to ship.
Lost or Damaged Packages
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your item is lost or arrives damaged, please contact us immediately at @info@woodpennycreations.com so we can resolve the issue promptly.